Luxury Retail Supervisor – Brand Leader and Coach

kate spade new york

Rosemont (IL)

On-site

USD 22,000 - 34,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in Rosemont, IL is seeking an energetic Supervisor to lead a high-energy sales floor. You will drive store productivity, coach teammates, and model exceptional customer service while upholding brand standards.

This role blends leadership with hands-on selling and strong operational oversight to create memorable experiences. Responsibilities include achieving sales and KPI targets, developing talent, managing openings and closings, and promoting omni-channel initiatives such

Qualifications

2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium preferred).
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Comfort with omni-channel/virtual selling tools and clienteling systems.
Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
Strong English language proficiency.

Responsibilities

Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
Build client relationships through proactive outreach and service standards; drive repeat business and VIP retention.
Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.