Luxury Retail Supervisor - Leadership & Client Experience

kate spade new york; Bradenton (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to lead a high-energy store team and drive sales while upholding brand standards. This role emphasizes coaching, client development, and operational excellence across cash handling, inventory, and POS processes.

You will coach staff, recruit and onboard, and foster an inclusive culture while pursuing omni-channel initiatives, live-stream selling, and premium customer experiences in a luxury retail environment.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented and able to multi-task and prioritize effectively.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and brand service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development; provide feedback to store leadership on performance and development needs; foster an inclusive culture.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility; ensure inventory integrity through POS transactions and stock management.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement and knowledge of trends.

Skills

Retail leadership

Clienteling

Communication

Team coaching

Tools

Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to lead a high-energy store team and drive sales while upholding brand standards. This role emphasizes coaching, client development, and operational excellence across cash handling, inventory, and POS processes.

You will coach staff, recruit and onboard, and foster an inclusive culture while pursuing omni-channel initiatives, live-stream selling, and premium customer experiences in a luxury retail environment.