Luxury Retail Team Lead: Client Experience & Growth

Tapestry, Inc.; Chicago (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in Chicago seeks a store leader to drive personal sales, develop client relationships, and lead a team in delivering exceptional in-store and after-sales experiences.

You will coach staff, recruit and onboard, maintain inventory integrity, and support omni-channel initiatives including live-stream shopping. Strong English, 2+ years in luxury retail management, and proficiency with Office tools are required.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Ability to communicate effectively with customers and staff.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets.
• Build client relationships through proactive outreach and brand service standards.
• Lead omni-channel and live-stream selling initiatives.
• Coach team on goals and performance; support recruitment and onboarding.
• Ensure accurate cash handling and inventory processes.

Skills

Communication

Leadership

Customer service

Multitasking

Excel

Social media literacy

English proficiency

Tools

Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York in Chicago seeks a store leader to drive personal sales, develop client relationships, and lead a team in delivering exceptional in-store and after-sales experiences.

You will coach staff, recruit and onboard, maintain inventory integrity, and support omni-channel initiatives including live-stream shopping. Strong English, 2+ years in luxury retail management, and proficiency with Office tools are required.