Store Leader: Luxury Brand, Clienteling & Growth

Tapestry, Inc.; Clinton (CT); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Store Leader to drive productivity, elevate service, and lead clienteling and omni-channel sales. You will set the tone and build an inclusive culture that enables associates to thrive.

You will recruit and coach a high-performing team, own store financial performance, analyze trends, collaborate with cross-functional partners, and ensure brand-appropriate visual standards while maintaining operations.

Qualifications

• 3+ years of store leadership in retail or luxury/premium environments.
• Experience in sales leadership, coaching, and development with stakeholder management.
• Strong communication, conflict mediation, time management, and data-driven decision-making.

Responsibilities

• Model service behaviors and selling standards to deliver premium client experiences.
• Drive clienteling and omni-channel strategies with CRM usage and KPIs.
• Empower team to resolve customer issues; leverage social selling programs.
• Collect and share customer feedback and product insights with leadership.
• Recruit, onboard, train, and motivate a high-performing team reflecting brand values.
• Set goals and provide coaching and performance management.
• Build bench strength and foster inclusive, diverse culture.
• Own store financial performance; forecast and achieve sales and productivity goals.
• Analyze selling reports and business trends; identify opportunities.
• Collaborate with leadership and cross-functional partners to execute strategies.
• Communicate brand aesthetic and ensure visual merchandising standards.
• Oversee operations: opening/closing, cash handling, security.
• Manage scheduling and payroll within budget; maintain coverage.
• Protect inventory; process markdowns, transfers, damages, shipping/receiving.
• Ensure compliance with loss prevention and safety; lead store meetings.
• Utilize Office and CRM for reporting and tasks.

Skills

Store leadership

Sales leadership

Coaching

Stakeholder management

Communication

Conflict mediation

Time management

Data-driven decision making

Microsoft Office

CRM / clienteling tools

Social media literacy

Live/virtual selling

English proficiency

Tools

Microsoft Office

CRM / clienteling tools

Job description

Kate Spade New York is seeking a Store Leader to drive productivity, elevate service, and lead clienteling and omni-channel sales. You will set the tone and build an inclusive culture that enables associates to thrive.

You will recruit and coach a high-performing team, own store financial performance, analyze trends, collaborate with cross-functional partners, and ensure brand-appropriate visual standards while maintaining operations.