Store Leader: Elevate Service, Sales & Team

Tapestry, Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity through leadership, coaching, and operational excellence. You will set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

Responsibilities include leading service behaviors, driving clienteling, and coaching a diverse team.

Qualifications

• 2+ years of retail management experience.
• Strong leadership and communication skills.
• Ability to analyze selling reports, identify trends, and react quickly.
• Proficient with retail systems and MS Office tools.

Responsibilities

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.
• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.
• Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.
• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

Skills

Leadership

Communication

Organizational skills

Analytical thinking

Customer service

English proficiency

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity through leadership, coaching, and operational excellence. You will set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

Responsibilities include leading service behaviors, driving clienteling, and coaching a diverse team.