Luxury Store Leader - Napa: Elevate Service & Team

Tapestry, Inc.; Napa (CA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York Napa Premium Outlets is seeking a Store Leader to drive sales, service excellence, and omni‑channel clienteling. Lead a high-performing team, coach in real time, and manage brand, operations, and financial performance on the floor.

You will forecast by store, analyze trends, and collaborate with visual, operations, HR, and merchandising to deliver premium experiences and sustained growth.

Qualifications

• 3+ years of store leadership in retail or luxury/premium
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends
• Strong English language proficiency

Responsibilities

• Model kate spade new york service behaviors and selling standards to deliver a premium client experience
• Drive clienteling and omni-channel strategies using CRM/client book and ensure KPI achievement
• Recruit, onboard, train, and motivate a high-performing team reflecting brand values
• Forecast, plan, and deliver against sales and productivity goals in partnership with leadership
• Oversee store operations, scheduling, cash handling, and loss prevention

Skills

Store leadership

Coaching

CRM/clienteling

English proficiency

Data-driven decisions

Tools

Microsoft Office

Job description

Kate Spade New York Napa Premium Outlets is seeking a Store Leader to drive sales, service excellence, and omni‑channel clienteling. Lead a high-performing team, coach in real time, and manage brand, operations, and financial performance on the floor.

You will forecast by store, analyze trends, and collaborate with visual, operations, HR, and merchandising to deliver premium experiences and sustained growth.