Store Leader: KPI-Driven Team & Brand Champion

Michaels; Holland (OH); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health insurance

Job summary

Michaels in Toledo–Holland, OH seeks a Store Manager to lead a diverse team, drive sales and KPI targets, deliver the customer brand promises, and manage workload, safety and merchandising within budget.

You will recruit, coach and develop Team Members, handle performance discussions, supervise operations, and ensure compliance with SOPs, policies and applicable laws while maintaining a welcoming, high-service store.

Qualifications

• 5+ years of retail experience with inventory, merchandising, and customer service.
• 2+ years supervising a diverse team with performance management and development.

Responsibilities

• Lead and manage all store operations, ensuring SOP adherence and budgeted results.
• Deliver sales and KPI targets and guide staff to achieve them.
• Lead the execution of customer brand promises.
• Hire, train, observe, and coach Team Members; manage performance.
• Ensure cross-training and operational knowledge across departments.

Skills

Retail management

Inventory management

Customer service

Team leadership

Performance management

Job description

Michaels in Toledo–Holland, OH seeks a Store Manager to lead a diverse team, drive sales and KPI targets, deliver the customer brand promises, and manage workload, safety and merchandising within budget.

You will recruit, coach and develop Team Members, handle performance discussions, supervise operations, and ensure compliance with SOPs, policies and applicable laws while maintaining a welcoming, high-service store.