Store Manager: Lead Team, Deliver KPIs & Brand Promise

Michaels of Canada; Fort Wayne (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels of Canada Fort Wayne store is seeking a Store Manager to lead a team, drive customer experience, and achieve store KPIs while upholding brand promises. You will oversee operations, staffing, and development, ensuring processes align with SOPs and company policy.

The role requires 5+ years of retail experience with inventory, merchandising and customer service excellence, plus 2+ years of direct supervision of a diverse team.

Qualifications

• 5+ years of retail experience including knowledge of inventory management, merchandising and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensure SOPs and company policies are followed, and hold the team accountable for store conditions and results.
• Deliver sales and profit plans and KPI targets in line with annual objectives, managing the team to meet responsibilities.
• Lead the execution of the customer brand promises across the store.
• Implement shrink and safety programs to hit reduction goals.
• Use company tools to set, prioritize and communicate goals and provide overall management to team and customers.
• Staff the store with qualified Team Members: hire, train, observe and coach; drive performance management and talent development.
• Interacts with others respectfully; promotes the organization's vision and values; acts as a role model for the team.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments; cross-trained and ensure Managers are cross-trained in Custom Framing selling and production.

Skills

Retail management experience

Team supervision

Customer service excellence

Inventory management

Merchandising

Leadership

Job description

Michaels of Canada Fort Wayne store is seeking a Store Manager to lead a team, drive customer experience, and achieve store KPIs while upholding brand promises. You will oversee operations, staffing, and development, ensuring processes align with SOPs and company policy.

The role requires 5+ years of retail experience with inventory, merchandising and customer service excellence, plus 2+ years of direct supervision of a diverse team.