Retail Store Leader: Drive KPIs & People Growth

Michaels; Hudson (MA); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels WOR-BERLIN, MA is seeking a Store Manager to lead a team and drive exceptional customer experiences while achieving financial targets. The role focuses on commanding store operations, implementing SOPs, and aligning with brand promises.

The position emphasizes staff hiring, coaching, and performance management, with responsibilities across training, scheduling, and ensuring safety and compliance in a dynamic retail environment.

Qualifications

• 5+ years of retail experience with inventory, merchandising and customer service excellence.
• 2+ years direct supervision of a diverse team and talent development.

Responsibilities

• Lead and manage all store operations, ensuring SOPs and company standards are followed.
• Deliver sales and KPI targets in line with annual objectives; manage team toward roles KPIs.
• Act as Manager on Duty (MOD) and coordinate workload and staffing.
• Hire, train, coach, and performance-manage Team Members.
• Maintain store safety, shrink reduction programs, and customer brand promises.

Skills

Retail leadership

Team supervision

Performance management

Customer service

Job description

Michaels WOR-BERLIN, MA is seeking a Store Manager to lead a team and drive exceptional customer experiences while achieving financial targets. The role focuses on commanding store operations, implementing SOPs, and aligning with brand promises.

The position emphasizes staff hiring, coaching, and performance management, with responsibilities across training, scheduling, and ensuring safety and compliance in a dynamic retail environment.