Store Leader: Guest Experience & Ops Champion

Smoothie King; Shaker Heights (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Smoothie King is seeking a General Manager in Ohio to lead store operations and develop a high-performing team focused on delivering an exceptional guest experience. You will drive sales, manage daily operations, and uphold brand standards while training staff and maintaining safety and quality.

Responsibilities include hiring and developing teammates, monitoring KPIs, managing cash, and executing marketing initiatives to grow the business in a competitive market.

Qualifications

• High school diploma required; higher degree preferred.
• Minimum 2 years’ experience as a manager or supervisor in a restaurant or similar retail customer service business.
• Strong communication and guest service orientation.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and KPIs to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Skills

Exceptional interpersonal skills

Customer-focused mindset

Bias for action

Team leadership

Education

High school diploma required

Associate or bachelor’s degree in business or hospitality management preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Smoothie King is seeking a General Manager in Ohio to lead store operations and develop a high-performing team focused on delivering an exceptional guest experience. You will drive sales, manage daily operations, and uphold brand standards while training staff and maintaining safety and quality.

Responsibilities include hiring and developing teammates, monitoring KPIs, managing cash, and executing marketing initiatives to grow the business in a competitive market.