Store Leader: Guest Experience & Ops Excellence

Smoothie King (SKFI); Franklin (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Smoothie King is seeking a General Manager to lead a store in Indiana, creating a productive environment, building a motivated team, and delivering an extraordinary guest experience while balancing strategic, operational, and leadership priorities.

The role evolves, showing curiosity, willingness to take on new challenges, and lifting the team by developing skills to support our purpose.

Qualifications

• Minimum 2 years managing a restaurant or retail team.
• Strong interpersonal and customer-service skills.
• Integrity and a customer-first mindset.
• Able to work varied hours including evenings and weekends.
• Basic proficiency with Word and Excel.

Responsibilities

• Hire, develop, and lead store team for guest experience.
• Use P&L and other tools to drive operational excellence.
• Maintain supplier relationships and inventory.
• Monitor KPIs and implement improvements.
• Manage cash handling and deposits.
• Ensure food-safety compliance.
• Promote brand standards and store appearance.
• Develop local marketing plans and community events.
• Recognize team achievements using company programs.

Skills

Team leadership

Guest experience

Hiring & development

Operations management

KPI analysis

Cash handling

Food safety

Brand standards

Marketing planning

Community outreach

Education

High school diploma

Associate or bachelor preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Smoothie King is seeking a General Manager to lead a store in Indiana, creating a productive environment, building a motivated team, and delivering an extraordinary guest experience while balancing strategic, operational, and leadership priorities.

The role evolves, showing curiosity, willingness to take on new challenges, and lifting the team by developing skills to support our purpose.