Store Operations Lead – Guest Experience & Growth

Smoothie King; Toledo (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Smoothie King is seeking an Assistant General Manager in Toledo to support the GM in delivering exceptional guest experiences while upholding brand standards. You will lead the team, ensure store cleanliness, manage cash, and help develop local marketing plans with a focus on KPIs and community outreach.

The role emphasizes teamwork, customer service, and adherence to food safety, with opportunities to grow within a values-driven brand that promotes a healthy lifestyle.

Qualifications

• High school diploma or GED required.
• At least 2 years’ shift lead experience in a restaurant or retail environment.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Strong communication with customers, team, and community.
• Availability to work various hours, including evenings, weekends and holidays.
• ServSafe Certification.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team to provide a great guest experience and fulfill our mission.
• Use tools such as P&L, Daily Business Review, Cash & Deposit Log, and scheduling/inventory systems to achieve operational excellence.
• Develop local store marketing plans to support brand initiatives and community outreach.
• Collaborate with the General Manager to deliver the best smoothies and healthy products, review KPIs, and address issues.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines and train team members accordingly.
• Champion and embody the company culture, mission, and values.
• Maintain store cleanliness and coordinate equipment upkeep and facility updates.
• Drive programs through action planning and motivate teams to meet standards.
• Communicate in-store marketing strategies to the team to drive results.

Job description

Smoothie King is seeking an Assistant General Manager in Toledo to support the GM in delivering exceptional guest experiences while upholding brand standards. You will lead the team, ensure store cleanliness, manage cash, and help develop local marketing plans with a focus on KPIs and community outreach.

The role emphasizes teamwork, customer service, and adherence to food safety, with opportunities to grow within a values-driven brand that promotes a healthy lifestyle.