Store Leader: Elevate Sales & Customer Experience

TravisMathew, LLC; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

TravisMathew is seeking a Supervisor to lead in-store sales and service, promote a strong sales culture, and help the store achieve or exceed sales, KPIs and profitability goals. The role focuses on delivering exceptional customer experiences and driving team performance.

Ideal candidates have 1–3 years of retail store management and 2 years in client services, plus a Bachelor’s in Business or related field preferred.

Qualifications

• Bachelor’s Degree in Business or related field preferred
• 1-3 years’ experience in retail store management
• 2 years’ experience in a client services related capacity

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
• Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
• Provide mentorship to part-time and seasonal client associates

Skills

Communication skills

Team mentorship

Cross-functional collaboration

Decision making

Flexible hours

Education

Bachelor’s Degree in Business

Tools

POS systems

Microsoft Office

Visual merchandising software

Recruitment/training software

Job description

TravisMathew is seeking a Supervisor to lead in-store sales and service, promote a strong sales culture, and help the store achieve or exceed sales, KPIs and profitability goals. The role focuses on delivering exceptional customer experiences and driving team performance.

Ideal candidates have 1–3 years of retail store management and 2 years in client services, plus a Bachelor’s in Business or related field preferred.