Store Leader & Customer Experience Coach

TravisMathew; Wauwatosa (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

TravisMathew is a premium apparel brand seeking a store leader to drive sales and deliver exceptional service on the sales floor. You will build relationships with clients and develop repeat business while guiding a team to meet performance goals.

Responsibilities include executing merchandising directives, coaching staff, and coordinating events to boost CRM activity and sales success. Strong communication and collaboration are essential.

Qualifications

• Bachelor’s Degree in Business or related field preferred.

Responsibilities

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop / retain a following of repeat clients to drive sales.
• Assist in developing and implementing strategies to drive sales and key performance indicators.
• Assist in recruiting and training a team of support managers and client experience focused associates.
• Train and coach team to meet and / or adhere to client service standards and company policies and procedures.
• Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Implement product and visual merchandising directives and techniques to maximize space and drive sales.
• Manage inventory control procedures including product receipt, transfers and returns.
• Manage and maintain store cleanliness and organization, including front of house and stock space.
• Foster a work environment focused on teamwork and productivity.

Skills

Microsoft Apps

POS systems

Back-office ops

Visual merchandising

Team recruitment & development

Cross-functional collaboration

Decision making

Flex hours including weekends

Clear communication

Education

Bachelor's degree in Business or related field

3+ years client service experience

2+ years retail store management

Tools

POS systems

Microsoft Office

Job description

TravisMathew is a premium apparel brand seeking a store leader to drive sales and deliver exceptional service on the sales floor. You will build relationships with clients and develop repeat business while guiding a team to meet performance goals.

Responsibilities include executing merchandising directives, coaching staff, and coordinating events to boost CRM activity and sales success. Strong communication and collaboration are essential.