Store Leader: Elevate Patient Experience & KPIs

EssilorLuxottica; Auburn (MA); On-site; USD 66,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Bonus plan

Job summary

LensCrafters in Auburn, MA is seeking a Store Manager to lead daily operations and drive exceptional customer experiences. You will align the brand story with flawless execution of in-store services and goals.

You will train and coach the team, analyze KPIs, and collaborate with the Doctor of Optometry to elevate customer outcomes while ensuring safety and compliance across the store.

Qualifications

• High School graduate or equivalent
• Experience in retail management and operations
• Strong math and reporting skills
• Excellent communication and negotiation abilities

Responsibilities

• Ensure unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs
• Partnership with the Doctor of Optometry to elevate the customer and patient experience
• Maintains safety programs and ensures a safe working environment

Skills

Store management

Team leadership

Customer service

Sales skills

Budgeting

Education

High School diploma

College degree (preferred)

Tools

POS systems

Microsoft Excel

Job description

LensCrafters in Auburn, MA is seeking a Store Manager to lead daily operations and drive exceptional customer experiences. You will align the brand story with flawless execution of in-store services and goals.

You will train and coach the team, analyze KPIs, and collaborate with the Doctor of Optometry to elevate customer outcomes while ensuring safety and compliance across the store.