Store Manager: Elevate Customer Experience & KPIs

LensCrafters; North Dartmouth (MA); On-site; USD 74,775 - 129,434; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Massachusetts is seeking a Store Manager to lead daily operations, align the Brand Story, and deliver flawless customer experiences. You will drive KPIs by coaching a high-performing team and ensuring superior service.

You will partner with the Doctor of Optometry to elevate patient care, manage store performance, training, inventory, and safety programs, while upholding LensCrafters standards and a positive, dynamic work environment.

Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Skills

Influencing skills

Team leadership

Communication

Time management

Sales skills

Cash handling

Analytical skills

Education

College degree or equivalent

State licensure / ABO Certification (if applicable)

Tools

LC Dashboard

POS / cash register experience

Job description

LensCrafters in Massachusetts is seeking a Store Manager to lead daily operations, align the Brand Story, and deliver flawless customer experiences. You will drive KPIs by coaching a high-performing team and ensuring superior service.

You will partner with the Doctor of Optometry to elevate patient care, manage store performance, training, inventory, and safety programs, while upholding LensCrafters standards and a positive, dynamic work environment.