Store Leader - Vision Care & Patient Experience

EssilorLuxottica; Brockton (MA); On-site; USD 68,602 - 118,748; Full time

Job summary

LensCrafters is hiring a Store Manager in Brockton, MA to lead the store team and deliver exceptional customer experiences. You will integrate the Brand Story with flawless execution of store operations and patient care, driving KPIs and store performance.

Responsibilities include coaching staff, analyzing reports to implement action plans, and partnering with the Doctor of Optometry to enhance patient experiences.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NP S, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Management experience

Communication

Math skills

Sales skills

Time management

Leadership

Negotiation

Customer service

Education

High School diploma or equivalent

College degree or equivalent

Job description

LensCrafters is hiring a Store Manager in Brockton, MA to lead the store team and deliver exceptional customer experiences. You will integrate the Brand Story with flawless execution of store operations and patient care, driving KPIs and store performance.

Responsibilities include coaching staff, analyzing reports to implement action plans, and partnering with the Doctor of Optometry to enhance patient experiences.