Store Manager – Elevate Customer Experience & Growth

LensCrafters; Hemet (CA); On-site; USD 70,000 - 122,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus potential

Job summary

LensCrafters is seeking a Store Manager to lead daily operations and deliver top-tier customer service. You will drive KPI results by aligning brand storytelling with flawless customer experience, while coaching a team and partnering with the Doctor of Optometry to elevate patients’ care.

You will oversee staff training, performance, and adherence to safety and operational standards, ensuring store success and a positive, fun work environment across all shifts.

Qualifications

• Minimum high school education or equivalent required.
• Experience managing a retail optical/retail operation is preferred.
• Strong leadership and communication skills with customer focus.
• Familiarity with store metrics and KPI tracking.

Responsibilities

• Lead store team to deliver exceptional customer service.
• Train and coach staff using company programs.
• Analyze reports and implement action plans to improve KPIs.
• Hire appropriately to ensure right staffing at all times.
• Partner with Doctor of Optometry to enhance customer experience.
• Ensure store operations, inventory, and visuals meet guidelines.

Skills

Leadership

Team building

Communication

Customer service

Analytical thinking

Negotiation

Time management

Education

High School diploma or equivalent

College degree or equivalent

State licensure/ABO Certification

LensCrafters Final Inspector Certification

Tools

LC Dashboard

Cash register

Computers & calculators

Job description

LensCrafters is seeking a Store Manager to lead daily operations and deliver top-tier customer service. You will drive KPI results by aligning brand storytelling with flawless customer experience, while coaching a team and partnering with the Doctor of Optometry to elevate patients’ care.

You will oversee staff training, performance, and adherence to safety and operational standards, ensuring store success and a positive, fun work environment across all shifts.