Vision Care Store Leader: Elevate Customer Experience

Luxottica; Auburn (MA); On-site; USD 66,000 - 114,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Various employee discounts

Job summary

Luxottica's LensCrafters store in Auburn, MA is seeking a Store Manager to lead the team, drive sales, and ensure an outstanding customer experience. You will align the brand story with flawless execution of in-store service, while coaching staff, managing operations, and coordinating with the optometry team to maximize patient satisfaction.

The ideal candidate has strong leadership, retail management experience, and a deep knowledge of optical products.

Qualifications

• Minimum 4 years in a supervisory/management role.
• Experience with retail operations and customer service.
• Knowledge of optical products and sales techniques.

Responsibilities

• Lead LensCrafters team to deliver exceptional customer service.
• Provide training and coaching using company programs.
• Analyze store KPIs and implement action plans to improve performance.
• Hire and develop a motivated team to ensure right staffing levels.
• Collaborate with the Doctor of Optometry to enhance customer experience.
• Maintain operational, inventory and visual standards for top-notch service.
• Ensure safety programs are practiced across the store.

Skills

Leadership

Customer Service

Communication

Sales

Operations

Education

High School diploma

Bachelor's degree

Tools

LC Dashboard

POS systems

Cash registers

Job description

Luxottica's LensCrafters store in Auburn, MA is seeking a Store Manager to lead the team, drive sales, and ensure an outstanding customer experience. You will align the brand story with flawless execution of in-store service, while coaching staff, managing operations, and coordinating with the optometry team to maximize patient satisfaction.

The ideal candidate has strong leadership, retail management experience, and a deep knowledge of optical products.