Store Leader: Elevate Customer Experience & Team

LOFT; Winston-Salem (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Development opportunities across our品牌

Community impact through philanthropic

Discounts at sister brands

Job summary

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape a strong store culture among associates.

You will lead on the sales floor, model brand behaviors, coach teammates, and ensure an inclusive environment while leveraging technology for seamless omnichannel shopping.

This role partners with the Store Manager on recruiting and developing talent, driving operational excellence, and delivering consistent results.

Qualifications

• 2+ years of retail management experience (preferred).
• Hospitality mindset in customer and associate interactions.
• Proficient with point-of-sale systems.
• Strong business acumen and ability to drive results.
• Proactive, with good decision-making.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Educate and coach associates to build genuine connections.
• Foster an inclusive store culture for all associates.
• Leverage technology for omnichannel shopping experiences.
• Support Store Manager in recruiting, hiring, and development.
• Use reporting to drive operational excellence.
• Build productive relationships through listening and collaboration.

Skills

Retail leadership

Hospitality mindset

POS system proficiency

Business acumen

Decision making

Tools

POS system

Job description

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape a strong store culture among associates.

You will lead on the sales floor, model brand behaviors, coach teammates, and ensure an inclusive environment while leveraging technology for seamless omnichannel shopping.

This role partners with the Store Manager on recruiting and developing talent, driving operational excellence, and delivering consistent results.