Store Leader: Elevate Customer Experience & Results

Michaels; Exton (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

401(k) with employer match

Job summary

Michaels in Exton, PA is seeking a Store Manager to lead a team, ensure excellent customer experience, and execute store workload plans within budget. The role focuses on achieving sales, profit, and KPI targets while upholding brand promises and safety programs.

The manager will hire, train, coach, and evaluate staff, driving performance and talent development. Expect to supervise a diverse team and maintain daily store operations to deliver strong results.

Qualifications

• 5+ years of retail experience including inventory management and customer service excellence.
• 2+ years of supervising a diverse team with performance management.

Responsibilities

• Lead and manage all aspects of the store to meet KPIs and budgets.
• Deliver sales and profit plans; drive team to achieve role KPIs.
• Execute customer brand promises and shrink/safety programs.
• Hire, train, coach, and develop team members; manage performance.
• Maintain store operations and cross-train in framing sales and production.

Skills

Retail management

Team leadership

Inventory management

Merchandising

Customer service

Job description

Michaels in Exton, PA is seeking a Store Manager to lead a team, ensure excellent customer experience, and execute store workload plans within budget. The role focuses on achieving sales, profit, and KPI targets while upholding brand promises and safety programs.

The manager will hire, train, coach, and evaluate staff, driving performance and talent development. Expect to supervise a diverse team and maintain daily store operations to deliver strong results.