Store Leader: Elevate Customer Experience & Operations

Dsw-Shoe-Warehouse,-Inc.; Mount Prospect (IL); On-site; USD 23,000 - 36,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in Mount Prospect, IL is seeking a customer experience leader to drive store performance with strong service, merchandising, and omni-channel support. You will partner with the Store Manager to execute daily priorities and uphold store standards.

This role emphasizes coaching, scheduling basics, and inventory processes while focusing on KPI attainment, audits, transfers, and omni activities like BOPIS. Flexibility for nights/weekends is required.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI.
• Ensures customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review and communicate action plans to ensure tasks are completed daily/weekly/monthly.
• Improve metric-based goals by reviewing progress and communicating daily/weekly/monthly results.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Ensure execution of processes related to audits, donations, transfers, damages, etc.
• Work with Store Manager to ensure all policies and procedures are followed.
• Set expectations and participate in inventory activities including freight, product placement, markdowns, and MOOS.
• Support omni activities like Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collect and submit supply needs to ensure successful operations.

Skills

Customer service

Collaboration

Communication

Tempo/pace

Technology in-store

Physical stamina

Lifting up to 50 lbs

Education

High school diploma or equivalent

2+ years management experience

Some college

Tools

Register

Register Keyboard

iPhone

Calculator

Job description

DSW Shoe Warehouse, Inc. in Mount Prospect, IL is seeking a customer experience leader to drive store performance with strong service, merchandising, and omni-channel support. You will partner with the Store Manager to execute daily priorities and uphold store standards.

This role emphasizes coaching, scheduling basics, and inventory processes while focusing on KPI attainment, audits, transfers, and omni activities like BOPIS. Flexibility for nights/weekends is required.