Store Leader - Elevate Customer Experience & KPIs

EssilorLuxottica; Kennewick (WA); On-site; USD 80,000 - 114,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Store Manager in Kennewick, WA to lead daily operations and deliver an exceptional customer experience. You will align the brand story with flawless service, coach the team, and drive KPIs for a high-performing store.

Responsibilities include talent development, data-driven improvements, partner collaboration with the Doctor of Optometry, inventory/visual management, and maintaining a safe, welcoming store environment.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.
• Sales skills.
• Familiarity with cash register, computers and calculators.

Responsibilities

• Lead the LensCrafters team to deliver unsurpassed customer service.
• Provide training and coaching using company programs.
• Analyze store reports and implement action plans to improve KPIs.
• Attract and hire highly engaged staff for the right roles.
• Partner with the Doctor of Optometry to elevate customer and patient experience and drive KPIs.
• Ensure operational, inventory, and visual tasks are executed to standards.
• Maintain a safe and engaging working environment by enforcing safety programs.

Skills

Leadership

Communication

Team building

Sales skills

Cash handling

Basic math

Retail knowledge

Optical theory knowledge

Education

High School diploma

College degree

ABO Certification (if applicable)

Tools

LC Dashboard

POS systems

Job description

LensCrafters, part of EssilorLuxottica, seeks a Store Manager in Kennewick, WA to lead daily operations and deliver an exceptional customer experience. You will align the brand story with flawless service, coach the team, and drive KPIs for a high-performing store.

Responsibilities include talent development, data-driven improvements, partner collaboration with the Doctor of Optometry, inventory/visual management, and maintaining a safe, welcoming store environment.