Store Leader: Elevate Customer Experience & KPIs

designerbrands; California (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

DSW stores are looking for a Store Leader who will guide daily operations, mentor the team, and elevate the guest experience across our footwear assortment. You will drive KPI performance, oversee merchandising, and ensure exceptional service at every touchpoint.

The role requires strong leadership, adaptability to nights/weekends, and a commitment to the brand's values of belonging and customer focus. Join us to help customers find their perfect fit and advance in a fast-paced retail

Qualifications

• Minimum 4 years in retail management.
• Strong leadership and communication skills.
• Proven ability to drive KPI performance.
• Willingness to work nights, weekends, holidays.

Responsibilities

• Elevate in-store experience by coaching associates and leaders.
• Develop and communicate store strategies aligned to company goals.
• Deliver financial plans to drive KPI performance weekly to quarterly.
• Foster recognition and urgency in customer and associate feedback.
• Plan inventory movements and omni-channel initiatives.

Skills

Retail management experience

Customer service leadership

Staff coaching & development

KPI & financial acumen

Education

High school diploma or equivalent

Some college coursework preferred

Job description

DSW stores are looking for a Store Leader who will guide daily operations, mentor the team, and elevate the guest experience across our footwear assortment. You will drive KPI performance, oversee merchandising, and ensure exceptional service at every touchpoint.

The role requires strong leadership, adaptability to nights/weekends, and a commitment to the brand's values of belonging and customer focus. Join us to help customers find their perfect fit and advance in a fast-paced retail