Store Leader: Elevate Customer Experience & Growth

designerbrands; Kansas; On-site; USD 52,000 - 76,000; Full time

Job summary

DSW is seeking a Store Leader to elevate the in-store experience and guide a team toward achieving store goals and KPI targets. You will mentor associates, communicate effective store strategies, and drive the execution of omni-channel initiatives on the sales floor.

The role requires strong customer service, leadership, and retail operations skills, with flexibility to work nights, weekends, and holidays as needed. Join a team that values diversity and growth.

Qualifications

• Minimum 4 years of retail management experience.
• High school diploma or equivalent required; some college preferred.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience.
• Elevate the in-store experience by coaching associates and leaders on behaviors that hit store goals and KPIs.
• Develop and communicate store strategies aligned to company goals; foster innovation and a growth mindset.
• Drive weekly/monthly/quarterly financial plans and adjust as needed to improve KPI performance.
• Create a positive work environment with recognition and timely resolution of feedback.

Skills

Customer service

Leadership

Recruitment

Communication

Time management

Retail operations

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Register

Mobile devices

Calculator

Job description

DSW is seeking a Store Leader to elevate the in-store experience and guide a team toward achieving store goals and KPI targets. You will mentor associates, communicate effective store strategies, and drive the execution of omni-channel initiatives on the sales floor.

The role requires strong customer service, leadership, and retail operations skills, with flexibility to work nights, weekends, and holidays as needed. Join a team that values diversity and growth.