Store Leader: Elevate Customer Experience & Growth

designerbrands; California (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

DSW is seeking a Market Leader to enhance the in-store experience, coach associates, and drive KPI performance. You will develop store strategies that align with the company vision, foster a culture of growth, and lead teams to deliver results across shifts.

The role demands outstanding customer service, strong leadership, and the ability to manage merchandise flow, labor planning, and policy adherence in a fast-paced retail environment.

Qualifications

• Excellent customer service with a professional, positive demeanor.
• Proven ability to build collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold teams accountable to deadlines.
• Proven ability to run an operationally sound business with minimal oversight.
• Willingness to work nights, weekends, holidays, and varied shifts.

Responsibilities

• Elevate the in-store experience by modeling, coaching, and guiding associates and leaders to achieve store KPIs.
• Develop and communicate store strategies aligned to company goals; foster growth mindset and innovation.
• Deliver weekly/monthly/quarterly financial plans and adjust for shifts in business dynamics.
• Recognize and reinforce behaviors that meet customer and business needs.
• Resolve customer and associate feedback with urgency and fairness.
• Plan and direct merchandise movement responding to trends and communicate inventory recommendations.

Skills

Customer service

Team leadership

Recruitment

Communication

Operational excellence

Time management

Adaptability

Tech proficiency

Mobility/standing

Physical stamina

Policy compliance

Education

High school diploma or equivalent

Job description

DSW is seeking a Market Leader to enhance the in-store experience, coach associates, and drive KPI performance. You will develop store strategies that align with the company vision, foster a culture of growth, and lead teams to deliver results across shifts.

The role demands outstanding customer service, strong leadership, and the ability to manage merchandise flow, labor planning, and policy adherence in a fast-paced retail environment.