Store Leader: Elevate Customer Experience & KPI Performance

designerbrands; North Carolina; On-site; USD 52,000 - 78,000; Full time

Job summary

DSW is seeking a Store Leader to drive exceptional in-store experiences and develop a high-performance team in North Carolina. This role oversees daily store operations, inventory, and omni-channel activities to meet KPI targets while delivering top-tier customer service.

The ideal candidate has 4+ years of retail management experience, a high school diploma (some college preferred), and the energy to lead with pace, coach staff, and partner across departments to achieve business goals.

Qualifications

• Excellent customer service and communication skills.
• Proven ability to lead and develop teams.
• Strong organizational and KPI focus.
• Willingness to work nights/weekends.

Responsibilities

• Elevate the in-store experience by coaching staff to meet KPI.
• Develop store strategies aligned to company goals and promote innovation.
• Deliver financial plans and adjust to shifts in business.
• Oversee inventory, omni-channel activities (e.g., BOPIS), and store operations.

Skills

Customer service

Leadership

Retail operations

Coaching

Communication

Education

High school diploma or equivalent

Some college preferred

Job description

DSW is seeking a Store Leader to drive exceptional in-store experiences and develop a high-performance team in North Carolina. This role oversees daily store operations, inventory, and omni-channel activities to meet KPI targets while delivering top-tier customer service.

The ideal candidate has 4+ years of retail management experience, a high school diploma (some college preferred), and the energy to lead with pace, coach staff, and partner across departments to achieve business goals.