Store Operations Lead: Customer Experience & Merchandising

Dsw-Shoe-Warehouse,-Inc.; Mentor (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

DSW, Inc. Mentor, OH seeks a Store Leader to support management in delivering outstanding customer service, merchandising, and inventory control. You will partner with the store team to meet daily priorities and ensure smooth operation from opening to closing.

You will coach associates on customer experience, uphold store standards, and drive sales through effective use of inventory reports and omni-channel activities. The role requires 2+ years of management experience and a high school diploma.

Qualifications

• Minimum 2 years management experience.
• High school diploma or equivalent.
• Some college preferred.

Responsibilities

• Provide exceptional customer service and coach associates.
• Maintain store standards and complete open/close tasks.
• Review daily/weekly/monthly progress and communicate action plans.
• Improve sales by leveraging inventory reports and merchandising.
• Ensure policy compliance and asset protection.
• Coordinate omni-channel activities and inventory accuracy.
• Assist in scheduling, payroll, and timekeeping.

Skills

Customer service

People management

Communication

Time management

Availability

POS tech

Mobility

Lifting 50 lb

Safety awareness

Education

HS diploma or equivalent

Some college preferred

Job description

DSW, Inc. Mentor, OH seeks a Store Leader to support management in delivering outstanding customer service, merchandising, and inventory control. You will partner with the store team to meet daily priorities and ensure smooth operation from opening to closing.

You will coach associates on customer experience, uphold store standards, and drive sales through effective use of inventory reports and omni-channel activities. The role requires 2+ years of management experience and a high school diploma.