Store Experience Leader & Operations Manager

Dsw-Shoe-Warehouse,-Inc.; Toledo (OH); On-site; USD 21,000 - 33,000; Full time

Job summary

DSW Shoe Warehouse, Inc. is seeking a Store Leadership candidate to drive exceptional customer experiences and oversee daily store operations. You will model CEL behaviors, coach associates, and ensure standards across service, merchandising, and inventory tasks.

Requirements include 2+ years of management experience and a high school diploma (Some college preferred). The role requires standing and lifting, with flexible hours including nights and weekends.

Qualifications

• Excellent customer service and professionalism.
• Ability to build collaborative relationships and communicate effectively.
• Willingness to work nights, weekends, holidays, and varied shifts.
• Proficiency with store technology to engage with customers.

Responsibilities

• Provide customer service and coaching aligned with CEL behaviors.
• Maintain store standards and perform opening/closing tasks.
• Assist with merchandise placement, fulfillment, and inventory management.
• Support store management in scheduling, payroll, and associate relations.

Skills

Customer service

Communication

Team collaboration

Time management

Adaptability

Technology proficiency

Education

High school diploma or equivalent

Some college preferred

Tools

Register

Register Keyboard

iPhone

Calculator

Job description

DSW Shoe Warehouse, Inc. is seeking a Store Leadership candidate to drive exceptional customer experiences and oversee daily store operations. You will model CEL behaviors, coach associates, and ensure standards across service, merchandising, and inventory tasks.

Requirements include 2+ years of management experience and a high school diploma (Some college preferred). The role requires standing and lifting, with flexible hours including nights and weekends.