Store Operations Lead: Customer Experience & Growth

Designer Brands; Nashville (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Designer Brands in Nashville is seeking a Store Leadership Associate to elevate the in-store experience and drive sales through strong customer service and inventory control. You will lead by example, coach associates, and ensure daily operations, merchandising, and omni activities are executed to meet KPI targets.

The role requires at least 2 years of management experience and a high school diploma (some college preferred).

Qualifications

• Minimum 2 years management experience.
• High school diploma or equivalent required.
• Some college coursework preferred.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching staff.
• Maintain store standards and complete open/close tasks and cleaning.
• Review action plans to ensure daily/weekly/monthly goals are met.
• Improve metrics by communicating progress and driving store outcomes.
• Increase sales through inventory insights and merchandise presentation.
• Ensure compliance with audits, donations, and transfers.
• Work with Store Manager to follow policies and procedures.

Skills

Customer service

Team collaboration

Verbal & written communication

Time management

Flexibility (nights weekends)

Tech proficiency

Mobility/standing

Lifting 50 lbs

Bend/kneel/crawl

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Inventory tools

Job description

Designer Brands in Nashville is seeking a Store Leadership Associate to elevate the in-store experience and drive sales through strong customer service and inventory control. You will lead by example, coach associates, and ensure daily operations, merchandising, and omni activities are executed to meet KPI targets.

The role requires at least 2 years of management experience and a high school diploma (some college preferred).