Store Director: Elevate Customer Experience & Growth

Designer Brands; New York (NY); On-site; USD 123,984,000 - 155,668,800; Full time

Job summary

Designer Brands in New York, NY is seeking a Store Leader to drive exceptional in-store experiences and lead a high-performing team. You will coach associates, set strategic store goals, and ensure KPI achievement while upholding brand standards.

This role demands strong communication, scheduling, and the ability to recruit and develop talent, with a hands-on leadership approach that motivates the team and delivers results across sales, operations, and customer service.

Qualifications

• Excellent customer service and professional demeanor.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, and drive results through others.
• Proven ability to prioritize business functions driving financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and meet time-bound expectations.
• Experience running an operation with minimal oversight.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Elevate the in-store experience by coaching leaders on KPI-driven goals.
• Develop and communicate store strategies aligned to company goals.
• Deliver financial plans to drive KPI performance and adjust as needed.
• Foster recognition and accountability for customer needs.
• Resolve customer and associate feedback with urgency.
• Plan inventory moves responding to customer trends.
• Oversee merchandising standards and store operations.
• Lead a cohesive talent strategy and ensure policy adherence.
• Recruit top talent and manage development programs.

Skills

Customer service excellence

Staff leadership

Hiring and coaching

Sales-driven

Communication skills

Flexibility hours

Tech literacy

Physical stamina

Education

High school diploma

Job description

Designer Brands in New York, NY is seeking a Store Leader to drive exceptional in-store experiences and lead a high-performing team. You will coach associates, set strategic store goals, and ensure KPI achievement while upholding brand standards.

This role demands strong communication, scheduling, and the ability to recruit and develop talent, with a hands-on leadership approach that motivates the team and delivers results across sales, operations, and customer service.