Store Leader: Elevate Customer Experience

LOFT Outlet; Lee (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Advancement opportunities

Community partnerships

Job summary

LOFT Outlet in Lee Premium Outlets, Lee, MA, is seeking an Assistant Manager to support the customer experience and nurture a strong store culture. You will lead on the sales floor, model brand behaviors, and coach associates to build genuine connections with customers.

The role emphasizes hospitality, teamwork, and the use of technology to enable seamless omnichannel service, with a focus on recruiting and developing talent and driving operational excellence.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and able to operate a POS system.
• Strong business acumen with ability to execute action plans.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where all feel welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS system

Business acumen

Initiative

Tools

Point-of-sale system

Job description

LOFT Outlet in Lee Premium Outlets, Lee, MA, is seeking an Assistant Manager to support the customer experience and nurture a strong store culture. You will lead on the sales floor, model brand behaviors, and coach associates to build genuine connections with customers.

The role emphasizes hospitality, teamwork, and the use of technology to enable seamless omnichannel service, with a focus on recruiting and developing talent and driving operational excellence.