Retail Store Leader: Customer Experience Coach

LOFT Outlet; Tulalip Bay (WA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT Outlet in Tulalip, WA seeks an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, model LOFT brand behaviors, and engage customers while coaching associates to deliver genuine connections.

This role emphasizes hospitality, decisive action, and teamwork, with a focus on driving results and overseeing daily operations within a busy retail environment.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitability mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Lead on the sales floor and model the brand's behaviors to engage and assist customers.
• Cultivate a customer-focused environment that consistently delivers exceptional experiences.
• Inspire, educate, and coach associates to create genuine customer connections.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Retail leadership

Customer service

POS proficiency

Hospitality mindset

Business acumen

Team coaching

Tools

POS software

Job description

LOFT Outlet in Tulalip, WA seeks an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, model LOFT brand behaviors, and engage customers while coaching associates to deliver genuine connections.

This role emphasizes hospitality, decisive action, and teamwork, with a focus on driving results and overseeing daily operations within a busy retail environment.