Store Leader: Elevate Experience, Grow the Team

Dsw-Shoe-Warehouse,-Inc.; Scottsdale (AZ); On-site; USD 50,000 - 75,000; Full time

Job summary

DSW, Inc. is seeking a Store Manager in Scottsdale to lead daily operations, inspire the sales team, and drive exceptional customer service. You will coach associates, align store strategies with company goals, and manage inventory, merchandising, and store standards.

The role requires strong leadership, a focus on KPI attainment, and flexibility to work nights and weekends to meet business needs. Join us to help customers find the perfect pair and grow our store team.

Qualifications

• Excellent customer service and a positive attitude.
• Ability to recruit, onboard, coach, and develop team members.
• Proven ability to drive results through others and manage time-bound goals.
• Strong verbal and written communication; lead with tempo and accountability.

Responsibilities

• Elevate the in-store experience by coaching associates and leaders to hit KPI.
• Develop and communicate store strategies aligned to company goals; foster growth and innovation.
• Deliver financial plans and KPI-driven adjustments on a weekly/monthly/quarterly cadence.
• Foster recognition and resolve customer and associate feedback with urgency.
• Ensure policy compliance and accountable performance across the team.

Skills

Customer service

Team leadership

Recruitment

Performance management

Communication (verbal & written)

Time management

Leadership by example

Flexibility (nights/weekends)

Store operations

In-store technology (POS)

Physical stamina

Stoop/kneel/crouch

Education

High school diploma or equivalent

Tools

Register

POS systems

iPhone

Calculator

Job description

DSW, Inc. is seeking a Store Manager in Scottsdale to lead daily operations, inspire the sales team, and drive exceptional customer service. You will coach associates, align store strategies with company goals, and manage inventory, merchandising, and store standards.

The role requires strong leadership, a focus on KPI attainment, and flexibility to work nights and weekends to meet business needs. Join us to help customers find the perfect pair and grow our store team.