Store Leader: Customer Experience & Team Growth

Carters; Federal Way (WA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% brand discount

Referral bonuses

Parental leave

Job summary

Carter's is seeking an Assistant Store Manager in the United States to lead a sales team and ensure a welcoming customer experience. You will coach staff on product styles, benefits, and omnichannel service while supporting hiring, training, and daily operations.

The role emphasizes leadership, teamwork, and a strong focus on delivering quality service to families, with schedule flexibility and opportunities for development within Carter's brands.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Strong leadership and communication skills to coach the team.
• Ability to analyze store performance and drive results.
• Proactive in delivering excellent customer service.

Responsibilities

• Execute workforce management to focus on customer service on the sales floor.
• Welcome customers and assist with product knowledge and benefits.
• Foster an inclusive, safe environment for staff and shoppers.
• Model service standards and coach the omnichannel experience.
• Assist Store Manager in recruiting, training, and developing staff.

Skills

Retail management

Customer service

Leadership

Communication skills

Team training

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's is seeking an Assistant Store Manager in the United States to lead a sales team and ensure a welcoming customer experience. You will coach staff on product styles, benefits, and omnichannel service while supporting hiring, training, and daily operations.

The role emphasizes leadership, teamwork, and a strong focus on delivering quality service to families, with schedule flexibility and opportunities for development within Carter's brands.