Store Leader: Grow Talent, Delight Customers

Carter's Retail Inc.; Saugus (MA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Referral bonuses

Education programs (Advance You)

Paid time off and parental leave

Development and training opportunities

Job summary

Carter’s in the United States seeks an Assistant Store Manager to lead by example on the sales floor, welcoming families and guiding them through baby essentials and school readiness. You’ll coach a diverse team, maintain an inclusive environment, and optimize sales through hands-on leadership and strong customer engagement.

The role emphasizes developing staff, driving KPIs with the team, and ensuring excellent omnichannel service while supporting store operations and merchandising standards.

Qualifications

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED required.
• Strong leadership and customer engagement skills.
• Proficient in basic computer tasks and store systems.

Responsibilities

• Execute workforce management and ensure a customer-focused sales floor.
• Welcome customers and educate them on product styles, features and benefits.
• Foster a positive, inclusive environment for staff and customers.
• Coach others to meet service standards and omnichannel expectations.
• Analyze business performance and drive KPIs with the team.
• Assist Store Manager with recruiting, hiring, training, and development.
• Plan merchandising and promotional execution with leadership.
• Help reduce loss through consistent service and controls.

Skills

Leadership

Customer engagement

Communication

Team supervision

Tech skills

Outlook

Excel

Web navigation

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s in the United States seeks an Assistant Store Manager to lead by example on the sales floor, welcoming families and guiding them through baby essentials and school readiness. You’ll coach a diverse team, maintain an inclusive environment, and optimize sales through hands-on leadership and strong customer engagement.

The role emphasizes developing staff, driving KPIs with the team, and ensuring excellent omnichannel service while supporting store operations and merchandising standards.