Store Leader - Customer Experience & Team Growth

Belron; Brunswick (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

PTO and holidays

Tuition reimbursement

Job summary

Safelite is seeking a Store Manager in Georgia to lead daily store operations, deliver exceptional customer service, and coach a high-performing team. You’ll manage open/close procedures, staffing, and inventory while ensuring safety and quality standards.

A strong focus on KPIs and regulatory compliance will drive performance. The role requires 3+ years of leadership in retail or service environments, proficiency with MS Office, and a professional appearance.

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Oversee the daily operations of the store, including open and closing procedures, work order management, CICO procedures, customer service, staffing/scheduling and inventory control.
• Drive team performance to meet or exceed KPIs and company goals (NPS, Time to Serve, job completion, conversion, quality metrics) and comply with regulations.
• Ensure technicians are SafeTech certified and that quality installs/repairs are performed through training and coaching.
• Provide guidance on vehicle/equipment maintenance and recordkeeping, and collaborate with marketing for proper materials display.
• Deliver world-class customer service by responding promptly to client complaints and warranty issues.
• Perform all other duties as assigned.

Skills

Leadership

Coaching

Customer Service

Communication

MS Office

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

Safelite is seeking a Store Manager in Georgia to lead daily store operations, deliver exceptional customer service, and coach a high-performing team. You’ll manage open/close procedures, staffing, and inventory while ensuring safety and quality standards.

A strong focus on KPIs and regulatory compliance will drive performance. The role requires 3+ years of leadership in retail or service environments, proficiency with MS Office, and a professional appearance.