Store Leader - Customer Experience & Team Development

KnitWell Group; Louisville (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community involvement

Job summary

LOFT in Louisville, KY is seeking an Assistant Manager to lead the customer experience and shape a strong store culture for associates. You will partner with the Store Manager to recruit, coach, and develop talent, drive omnichannel experiences, and ensure operational excellence in a fast-paced retail environment.

This role emphasizes hospitality, using technology, and delivering consistent results to elevate the LOFT brand and customer connections.

Qualifications

• Minimum 1+ year of retail management experience.
• Hospitality mindset for customer and associate interactions.
• Proficient with technology and point-of-sale systems.
• Strong business sense and ability to translate plans into results.
• Proactive decision making and initiative.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the shop floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to connect with customers.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to enable seamless omnichannel shopping.
• Support Store Manager in recruiting, hiring, and developing talent.
• Utilize tools and reports to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Retail management experience

Hospitality mindset

Technology proficient

Point-of-sale operation

Business acumen & decision making

Job description

LOFT in Louisville, KY is seeking an Assistant Manager to lead the customer experience and shape a strong store culture for associates. You will partner with the Store Manager to recruit, coach, and develop talent, drive omnichannel experiences, and ensure operational excellence in a fast-paced retail environment.

This role emphasizes hospitality, using technology, and delivering consistent results to elevate the LOFT brand and customer connections.