Retail Store Lead: Customer Experience & Team Growth

LOFT; Louisville (KY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT in Louisville, KY is seeking an Assistant Manager to support customer experience and shape a strong store culture. You will lead on the sales floor, coach associates, and partner with the Store Manager on recruiting and development.

The role emphasizes building inclusive, customer-focused teams and leveraging technology to deliver seamless omnichannel experiences, with opportunities for bonuses based on performance.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when engaging customers and associates.
• Tech proficient with point-of-sale systems.
• Strong business acumen and ability to drive results.
• Proactive decision-making and initiative in daily operations.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a store floor leader and model brand behaviors.
• Inspire, educate, and coach associates to connect with customers.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide seamless omnichannel experiences.
• Assist Store Manager with recruiting, hiring, and developing talent.
• Leverage tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

POS system proficiency

Hospitality mindset

Business acumen

Decision-making initiative

Job description

LOFT in Louisville, KY is seeking an Assistant Manager to support customer experience and shape a strong store culture. You will lead on the sales floor, coach associates, and partner with the Store Manager on recruiting and development.

The role emphasizes building inclusive, customer-focused teams and leveraging technology to deliver seamless omnichannel experiences, with opportunities for bonuses based on performance.