Store Lead: Customer Experience & Team Growth

LOFT; Columbia (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT in Columbia, MD is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will lead on the sales floor, engage customers, and coach associates to embody the brand's behaviors.

The role emphasizes hospitality, teamwork, and a focus on delivering consistent experiences while supporting recruitment and development with data-driven insights.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with POS system experience.
• Strong business acumen with ability to drive results.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model the brand's behaviors.
• Inspire and coach associates to create genuine customer connections.
• Support Store Manager in recruiting and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Retail management

Customer service

Leadership

Team coaching

POS system

Tools

POS system

Job description

LOFT in Columbia, MD is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will lead on the sales floor, engage customers, and coach associates to embody the brand's behaviors.

The role emphasizes hospitality, teamwork, and a focus on delivering consistent experiences while supporting recruitment and development with data-driven insights.