Store Leader: Elevate Customer Experience & Team

KnitWell Group; Wisconsin; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT is seeking an Assistant Manager in Nashville to help shape a strong store culture and support the customer experience. You will lead on the sales floor, model brand behaviors, and coach associates to create genuine connections with customers.

Ideal candidates bring hospitality-based customer service, at least 1+ year of retail management, and comfort with POS systems. This role emphasizes teamwork, inclusion, and driving sales results in a full-time setting.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient; ability to operate a point-of-sale system.
• Strong business acumen; ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS systems

Business acumen

Decision making

Job description

LOFT is seeking an Assistant Manager in Nashville to help shape a strong store culture and support the customer experience. You will lead on the sales floor, model brand behaviors, and coach associates to create genuine connections with customers.

Ideal candidates bring hospitality-based customer service, at least 1+ year of retail management, and comfort with POS systems. This role emphasizes teamwork, inclusion, and driving sales results in a full-time setting.