Retail Sales Lead & Customer Experience Coach

LOFT; Simpsonville (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Simpsonville, KY (Store 3065-Outlet Shops at Louisville) is seeking a Sales Lead to support and role model exceptional customer experiences. You will guide and coach associates and collaborate with the Store Manager to become store-function expert, ready to step in as manager when needed.

You will help onboarding, develop a highly engaged team, uphold visual and operational standards, and drive a customer-focused, omnichannel shopping experience using available tools.

Qualifications

• 6 months of retail sales experience (preferred).
• Experience leading or managing a team (preferred).
• Ability to operate a POS system.
• Strong communication and coaching skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Coaching and feedback

Flexible availability

Initiative

Organizational skills

Tools

Point-of-sale system

Job description

LOFT in Simpsonville, KY (Store 3065-Outlet Shops at Louisville) is seeking a Sales Lead to support and role model exceptional customer experiences. You will guide and coach associates and collaborate with the Store Manager to become store-function expert, ready to step in as manager when needed.

You will help onboarding, develop a highly engaged team, uphold visual and operational standards, and drive a customer-focused, omnichannel shopping experience using available tools.