Store Leader — Customer Experience & Sales

Warby Parker; Leawood (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Free eyewear

Job summary

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors in creating outstanding glasses-shopping experiences. You will engage customers, contribute to process improvements, and participate in special projects under the guidance of store leadership.

Requirements include 1+ year in a management role, strong interpersonal abilities, and a proactive, energetic approach to coaching a team in a fast-paced retail environment.

Qualifications

• Retail experience with 1+ year in a management position.
• Managerial experience in sales or operations at a customer-focused retailer.
• Self-starter with an entrepreneurial spirit and eagerness to learn.
• Upbeat, empathetic team player with strong interpersonal skills.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at shift starts and ends, plus roundtables as needed.
• Direct a team of 8–10 team members ensuring high standards of service.
• Assist with biannual performance reviews with Store Leaders.
• Support new hire onboarding and ongoing training.
• Foster an inclusive, service-minded work culture.

Skills

Retail management

Customer service

Interpersonal skills

Leadership

Team coaching

POS troubleshooting

Tools

POS system

Job description

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors in creating outstanding glasses-shopping experiences. You will engage customers, contribute to process improvements, and participate in special projects under the guidance of store leadership.

Requirements include 1+ year in a management role, strong interpersonal abilities, and a proactive, energetic approach to coaching a team in a fast-paced retail environment.