Retail Sales Manager — Lead Exceptional Service

Warby Parker; Glen Mills (Delaware County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan (401(k))

Paid holidays

Paid time off

Employee Stock Purchase Plan

Parental leave

Short-term disability

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in delivering exceptional glasses-shopping experiences. You will engage customers, participate in process ideation and improvement, and lead team meetings to drive results with a positive, service-minded approach.

The role requires 1+ year in a management position within a retail environment, strong interpersonal skills, and a collaborative, upbeat mindset.

Qualifications

• Minimum 1 year in a retail management role.
• Strong interpersonal and communication skills.
• Experience guiding a sales team in a customer-focused environment.
• Self-starter with entrepreneurial spirit and willingness to learn.

Responsibilities

• Lead a team of 8–10 Retail Advisors.
• Oversee daily store operations, including opening/closing.
• Own scheduling and shift planning.
• Drive customer service excellence and store standards.
• Support onboarding and ongoing training.

Skills

Retail management

Interpersonal skills

Leadership

Entrepreneurial spirit

Customer service

Team collaboration

Tools

POS system

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in delivering exceptional glasses-shopping experiences. You will engage customers, participate in process ideation and improvement, and lead team meetings to drive results with a positive, service-minded approach.

The role requires 1+ year in a management position within a retail environment, strong interpersonal skills, and a collaborative, upbeat mindset.