Retail Sales Manager - Customer Experience Leader

Warby Parker; Birmingham (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid holidays

401(k) with employer matching

Free eyewear

Employee Stock Purchase Plan

Parental leave

Paid time off (vacation/sick)

Employee Assistance Program

Job summary

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors in delivering top-notch glasses-shopping experiences. You will guide store processes, optimize customer service, and influence daily operations in a fast-paced retail setting.

Ideal candidates bring 1+ year of retail management experience, strong interpersonal skills, and a proactive, team-first mindset. You will help coach, onboard, and motivate staff while upholding Warby Parker's values and standards.

Qualifications

• 1+ year in a management position in retail or related field.
• Managerial experience in sales or operations at a customer-focused retailer.
• Self-starter with an entrepreneurial spirit and eagerness to learn.
• Upbeat, empathetic team player who drives performance and service.
• Not on LEIE (Excluded Individuals/Entities).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes to improve service and shopping experiences.
• Manage and implement daily zoning schedules; open/close the store.
• Lead shift-start and end meetings, plus roundtables as needed.
• Direct a team of 8–10 and model exemplary service.
• Assist with biannual performance reviews and onboarding of new hires.
• Cultivate an inclusive, service-minded work culture.

Skills

Retail management

Customer service

Team leadership

Sales operations

Interpersonal skills

Onboarding training

Job description

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors in delivering top-notch glasses-shopping experiences. You will guide store processes, optimize customer service, and influence daily operations in a fast-paced retail setting.

Ideal candidates bring 1+ year of retail management experience, strong interpersonal skills, and a proactive, team-first mindset. You will help coach, onboard, and motivate staff while upholding Warby Parker's values and standards.