Retail Sales Manager — Lead a High-Impact Team

Warby Parker; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Employee stock purchase plan

Parental leave

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in delivering outstanding glasses-shopping experiences. You will influence process improvements, lead daily operations, and work on special projects with the Retail leadership team.

You should bring 1+ year of retail management experience, excellent interpersonal skills, and a proactive, upbeat approach to drive top performance for your team.

Qualifications

• 1+ year in a management position in retail or similar environment.
• Strong interpersonal and communication skills.
• Managerial experience in sales or operations at a complex retailer.
• Self-starter with entrepreneurial spirit and eagerness to learn.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes to improve service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift meetings and roundtables.
• Direct a team of 8–10 team members and model great service.
• Participate in biannual performance reviews with Store Leaders.
• Assist with new hire onboarding and ongoing training.
• Foster an inclusive, service-minded work culture.

Skills

Retail management

Customer service

Team leadership

Communication

Problem solving

Tools

POS system

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in delivering outstanding glasses-shopping experiences. You will influence process improvements, lead daily operations, and work on special projects with the Retail leadership team.

You should bring 1+ year of retail management experience, excellent interpersonal skills, and a proactive, upbeat approach to drive top performance for your team.