Store Leader: Customer Experience & Operations

Lids; Newport News (VA); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Employee discount

Early wage access

Bonus program

Paid time off

Disability & life insurance

Résumé du poste

Lids is seeking an Assistant Store Manager to lead store operations and deliver exceptional customer service in our Newport News location. As a key member of the team, you will guide sales activities, train staff, and ensure visual standards align with brand policies.

You’ll act as Manager on Duty when the Store Manager isn’t present, manage scheduling, handle customer escalations, and drive store performance through engaging leadership.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsabilités

• Act as Manager on duty for scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through training programs, goal setting, and regular follow up.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies and guidelines including safekeeping of company inventory, funds and property.
• Other duties as assigned.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Connaissances

Sales targets

Customer service

Leadership

Description du poste

Lids is seeking an Assistant Store Manager to lead store operations and deliver exceptional customer service in our Newport News location. As a key member of the team, you will guide sales activities, train staff, and ensure visual standards align with brand policies.

You’ll act as Manager on Duty when the Store Manager isn’t present, manage scheduling, handle customer escalations, and drive store performance through engaging leadership.