Store Leader & Customer Experience Coach

Lids; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical coverage

Retirement plan

Employee discount

Paid Time Off

Career development

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead daily operations, coaching a team and ensuring exceptional customer experiences. You will drive sales, uphold brand standards, and manage inventory and visual merchandising to meet store goals.

In this role you will report to the Store Manager, participate in training, and support scheduling and store performance across all shifts. A dynamic, customer-focused approach is essential.

Qualifications

• Experience leading a retail team and driving KPI targets.
• Proven ability to deliver exceptional customer service.
• Ability to train and develop store staff.

Responsibilities

• Act as manager on duty to handle scheduling, customer issues, and store operations.
• Coach and supervise associates; ensure adherence to policies and brand standards.
• Lead selling strategy to achieve KPIs and sales goals.
• Manage inventory, merchandising, and daily loss prevention.

Skills

Sales targets

Customer service

Leadership

Tools

MPOS

Lids Custom

Job description

Lids is seeking an Assistant Store Manager to lead daily operations, coaching a team and ensuring exceptional customer experiences. You will drive sales, uphold brand standards, and manage inventory and visual merchandising to meet store goals.

In this role you will report to the Store Manager, participate in training, and support scheduling and store performance across all shifts. A dynamic, customer-focused approach is essential.