Store Leader – Customer Experience & Operations

Lids; Milford (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous employee discount

Career development opportunities

Collaborative team environment

Early Wage Access options

Job summary

Lids is seeking an Assistant Store Manager to join our Milford, CT team. You will lead daily operations, coach a sales-driven staff, and ensure exceptional customer service while hitting store KPIs.

You will collaborate with leadership to implement merchandising standards, manage scheduling, and support loss prevention while delivering a rewarding shopper experience in a fast-paced retail environment. You’ll benefit from a generous employee discount and opportunities for professional growth.

Qualifications

• Proven leadership and team management experience in retail.
• Strong communication and customer service skills.
• Ability to coach and train staff to meet KPIs.

Responsibilities

• Act as Manager on Duty and oversee scheduling when Store Manager is absent.
• Lead store team to achieve sales targets and KPIs.
• Ensure high standards of customer service and product knowledge.
• Maintain store operations, cash handling, and loss prevention.
• Support inventory, merchandising, and VM guidelines.

Skills

Leadership

Customer service

Sales targets

Team mentorship

Job description

Lids is seeking an Assistant Store Manager to join our Milford, CT team. You will lead daily operations, coach a sales-driven staff, and ensure exceptional customer service while hitting store KPIs.

You will collaborate with leadership to implement merchandising standards, manage scheduling, and support loss prevention while delivering a rewarding shopper experience in a fast-paced retail environment. You’ll benefit from a generous employee discount and opportunities for professional growth.