Assistant Store Manager — Customer Experience & Ops

Lids; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plan

100% employer-paid benefits including

Paid Time Off

Generous employee discount and perks

Career development opportunities

Collaborative team environment

Early Wage Access options

Uncapped monthly bonus potential

Job summary

Lids is seeking an Assistant Store Manager to drive store performance, lead a team, and deliver exceptional customer experiences. You will oversee daily operations, coach staff, and execute programs that maximize sales and loyalty.

This role emphasizes leadership, loss prevention, and a hands-on approach to staffing and service. Join a team focused on a collaborative, fast-paced retail environment where your guidance shapes the in-store experience and brand standards are upheld across all

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Manage store associates through training programs and goal setting, with regular follow up.
• Administer the progressive steps of discipline including verbal and written warnings.
• Engage team members by creating a fun and productive environment and aligning with company objectives.
• Schedule and staff the store including coverage for peaks when the Store Manager is absent.
• Lead selling strategy to achieve KPIs and sales targets and deliver exceptional customer service.
• Maintain proper visual merchandising, signage, and store cleanliness.
• Protect company assets and manage inventory accuracy through counts and processes.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids is seeking an Assistant Store Manager to drive store performance, lead a team, and deliver exceptional customer experiences. You will oversee daily operations, coach staff, and execute programs that maximize sales and loyalty.

This role emphasizes leadership, loss prevention, and a hands-on approach to staffing and service. Join a team focused on a collaborative, fast-paced retail environment where your guidance shapes the in-store experience and brand standards are upheld across all